Privacy Policy
Last updated: September 2026
Oratō respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect and use information when you visit our website or contact us about our services.
Information We Collect
When you contact Oratō, request information about a property, arrange a viewing or enquire about our services, we may collect information such as your name, email address, telephone number and information relating to your property requirements.
Our website may also automatically collect limited technical information, such as your IP address, browser type and information about how you use our website.
How We Use Your Information
We may use your information to:
respond to enquiries;
communicate with you about properties and our services;
arrange viewings and appointments;
provide our estate agency and property services;
maintain appropriate business records; and
understand and improve how visitors use our website.
We will only use your personal information where permitted by applicable data protection law.
If you choose to contact us through WhatsApp, your communication will be processed through WhatsApp and will also be subject to WhatsApp's own privacy practices and terms.
We may use information provided through WhatsApp to respond to your enquiry and provide our services.
Website Analytics
Our website is hosted on Squarespace. We use Squarespace's analytics tools to understand how visitors use our website and to help us improve our services and online experience.
We may introduce additional analytics services in the future. If we do so, this Privacy Policy will be updated where appropriate.
Sharing Your Information
Where necessary to provide our services, we may share relevant information with property owners, buyers, sellers, other estate agents, professional advisers, service providers and other parties involved in a property transaction.
We do not sell your personal information.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including where we are required to retain information for legal, regulatory or accounting purposes.
Your Rights
Depending on the circumstances, you may have rights under applicable data protection law to request access to, correction or deletion of your personal information, or to object to or restrict certain processing.
If you have any questions about how we use your information or wish to exercise your rights, please contact us.
Contact
Email: hello@oratoestates.co.uk
Website: www.oratoestates.co.uk
If you are not satisfied with how we have handled your personal information, you may have the right to complain to the Information Commissioner's Office (ICO).
We may update this Privacy Policy from time to time to reflect changes to our services or legal requirements.
